1. General Rule

At PadiMie, we strive to ensure you are happy with our service. However, because many of our services are digital or provided instantly, all sales are generally final. Refunds are only granted under specific conditions as listed below.

2. When You Can Get a Refund

You may be eligible for a refund if:

• Double Payment: You were accidentally charged twice for the same service due to a technical error.

• Service Not Delivered: You paid for a service, but we failed to provide it or the system crashed before the transaction was completed.

• Major Defects: The digital service provided is broken or does not work as described on our platform.

• Legal Requirement: Nigerian consumer protection laws require a refund in your specific situation.

3. When You Cannot Get a Refund

We cannot offer a refund if:

• You simply changed your mind after the service was already provided.

• Your account was suspended or banned because you broke our Terms and Conditions.

• You provided incorrect information (like the wrong phone number or account details) during the purchase.

• The service was completed successfully and you have already used it.

4. How to Request a Refund

If you believe you are entitled to a refund, please follow these steps:

1. Contact Support: Email us at support@padimie.com within 24 to 48 hours of the transaction.

2. Provide Proof: Include your transaction ID, the date of purchase, the amount paid, and a brief explanation of why you are asking for a refund.

3. Wait for Review: Our team in Akobo, Ibadan, will review your request. We usually respond within 3 to 5 business days.

5. Processing Your Refund

If your refund is approved:

• The money will be sent back to the original payment method you used (e.g., your bank account or debit card).

• Please note that it may take 5 to 10 business days for the refund to show up in your bank statement, depending on your bank’s processing time.

• Any non-refundable transaction fees charged by payment processors (like Paystack or Flutterwave) might be deducted from the final refund amount.

6. Contact Us

For any questions regarding our refund process, please reach out:

• Email: support@padimie.com

• Phone: 23490028848844

• Address: Akobo, Ibadan, Nigeria